The Reengineering Revolution
Critical Studies of Corporate Change
- David Knights - University of Keele, UK, University of Exeter, UK
- Hugh Willmott - Cardiff Business School, UK
Critical Management | Industrial Relations (General) | Organizational Theory
Combining empirical and theoretical perspectives, David Knights and Hugh Willmott show how both term and practice shaped the recent widely adopted policies of `downsizing', restructuring and emphasis on `process' rather than task.
Well-known contributors analyze the impact of Business Process Reengineering in a number of settings: supermarkets and the food chain; the public sector; banks.
The theoretical history of Business Process Reengineering is also detailed in relation to ideas about bureaucracy, hierarchy, transformation and design.