The Business of Managing Emotions
A Three-Dimensional Approach
- Manjiri Gokhale Joshi - Co-founder, Maya CARE Foundation
- Manjeet Singh - Founding Director, Yoviva Ltd
Business & Management (General) | Emotion in Organizations | Organizational Behaviour (General)
We work to create value in terms of sustenance or satisfaction. During this journey of creating value, we feel. Regardless of whether we are allowed to demonstrate it in public or whether we admit it to ourselves or not, whatever occurs at the workplace generates emotional moods.
The expression of these emotions at work greatly depends on the social and cultural norms of various countries, regions, industries and the personal preference of people themselves. But the truth is, these emotions exist!
The Navrasas comprise four negative emotional moods (rasas) that could hold back work performance, four positive ones that could spur productivity and a ninth one, which is the aim of this journey—the ability to sift the personal from the professional. The Business of Managing Emotions: A Three-Dimensional Approach offers practical solutions to leverage emotions at work through a three-dimensional emotional management (3-DEM) framework—an amalgamation of the performing arts, the medical science and the evolving social science of management.
‘The book uses true workplace stories to help professionals overcome four debilitating emotions—fear, sorrow, anger and disgust—and leverage the more positive emotions of love, courage, wonder and humour to achieve what we all yearn for as we strive for excellence in performance.’
‘We live in a world fraught with anger, stress, hatred and divisiveness. This spills from our society into our work and personal lives, and nothing in our upbringing has really prepared us to deal with these emotions. This book, using arts theory, which is centuries old, modern psychology and management practice, is a refreshing approach to diffusing these difficult situations and being able to deal with essential emotions that could [affect] our happiness and [keep us from achieving] self-fulfilment. I am sure it will help individuals and organizations.’