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Managerial  Communication - International Student Edition

Managerial Communication - International Student Edition
Strategies and Applications

Seventh Edition (International Student Edition)

March 2018 | SAGE Publications, Inc
A market leader in the field, known for its balanced examination of verbal and non-verbal communication, solid research base, and focus on managerial competencies.


There is detailed coverage of contemporary communication principles, such as virtual teams, online communication, and visual communication. Along with an emphasis on leadership development, and networking skills, which helps students understand how they can create cohesive teams, listen to employees, and strengthen their career management and interpersonal relationships.


New to this edition

  • New chapter on visual communication includes best practices for designing documents, creating graphics and illustrations, and using data effectively and ethically.
  • New coverage of virtual presentations and virtual teams as well as expanded coverage of video conferencing and social media ensures students are prepared to effective use technology in the workplace.
  • Updated examples and citations throughout reflect the latest research in managerial communication

The book is complemented by online resources, including Test banks, Sample course syllabi, PowerPoint® slides, multimedia content, discussion questions and class activities for instructors and Mobile-friendly practice quizzes and further web resources for students.


Suitable for Managerial Communication modules

Part I: Managing in Contemporary Organizations
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication

Factors Affecting Communication Contingencies

The Importance of Studying Managerial Communication


Cases for Small Group Discussion

Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication

A Strategic Approach

Feedback and Measures of Effectiveness

Critical Errors in Communication


Cases for Small Group Discussion

Chapter 3: Communicating with Technology
A Framework for Using Technologically Mediated Communication

Matching Technology and the Message

Communicating with Technology at Work

Considerations for Technology Use

The Management Challenge


Cases for Small Group Discussion

Part II: Group Communication Strategies
Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams

Strategic Considerations for Meeting

Strategic Considerations for Face-to-Face Meetings

Strategic Considerations for Virtual Meetings

Group Decision-Making Formats


Cases for Small Group Discussion

Chapter 5: Making Presentations
Plan Your Presentation

Organize Your Presentation

Prepare Your Visual Aids

Deliver Your Presentation

Media Presentations

Team Presentations

Impromptu Speaking


Cases for Small Group Discussion

Chapter 6. Communicating Visually
Document Design

Using Graphics


Cases for Small Group Discussion

Part III: Writing for Managers
Chapter 7: Writing in the Workplace
The Unique Role of Managerial Writing

Stage One: Planning

Stage Two: Composing

Stage Three: Revising

Collaborative Writing


Cases for Small Group Discussion

Chapter 8: Writing Routine Messages
Audience Adaptation

Organizational Strategies

Specific Types: Direct Messages

Specific Types: Indirect Messages

Letter Formats

Internal Correspondence


Cases for Small Group Discussion

Chapter 9: Writing Reports and Proposals
The Report Writing Process

Strategic Considerations

Memo and Letter Reports

Elements of the Formal Report

Visual Aids


Cases for Small Group Discussion

Part IV: Understanding Messages
Chapter 10. Listening
Benefits of Listening

Barriers to Listening
Preparing to Listen

Specific Techniques for Active Listening

Specific Techniques for Interactive Listening

Listening to Informal Communication

Listening to the Total Environment

Developing a Listening Climate


Cases for Small Group Discussion

Chapter 11: Communicating Nonverbally
The Importance of Nonverbal Communication

The Functions of Nonverbal Cues


Spatial Messages

Personal Appearance


Applications of Nonverbal Communication Research

Nonverbal Signs of Deception


Cases for Small Group Discussion

Chapter 12: Communicating Across Cultures

What is Culture?

Intercultural Myths

Some of the Ways in Which We Differ

Should You Learn the Language

Nonverbal Sensitivity

What is a Good Intercultural Communicator?

Developing Interculturally Sensitive Managers


Cases for Small Group Discussion

Part V: Communicating Interpersonally
Chapter 13: Managing Conflict
Benefits of Conflict

The Relationship Between Communication and Conflict

Sources of Conflict

Strategies in Conflict Resolution

Problem Solving: The Win-Win Strategy

Conflict and Management Success


Cases for Small Group Discussion

Chapter 14: Negotiating
Negotiation and Networking

Negotiation and Conflict

A Strategic Model for Negotiations

Layer 1: Culture and Climate

Layer 2: Sender, Receiver, and Purpose

Layer 3: Time, Environment, Content, and Channel

Layer 4: Core Strategies


Cases for Small Group Discussion

Chapter 15: Conducting Interviews
Barriers to Effective Interviews

Strategies for Effective Interviews

Employment Interviews

Performance Review Interviews



Cases for Small Group Discussion



Instructor Resource Site

For lecturers:

  • Test banks
  • Sample course syllabi
  • PowerPoint® slides
  • Multimedia content
  • Discussion questions
  • Class activities
Student Study Site

For students:

  • Mobile-friendly practice quizzes
  • Further web resources

For instructors

Please contact your Academic Consultant to check inspection copy availability for your course.

Select a Purchasing Option

ISBN: 9781544339542