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Crisis Management
Resilience and Change
- Sarah Kovoor-Misra - University of Colorado at Denver, USA
June 2019 | 264 pages | SAGE Publications, Inc
Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.
Introduction
Acknowledgments
About the Author
PART I. FOUNDATION: UNDERSTANDING THE BASICS
Chapter 1. The Nature of Organizational Crises: Understanding Its Structure
Chapter 2. Organizational Crises as Change
Chapter 3. Transformative Crisis Management: An Overview
PART II. CRISIS PREPAREDNESS: BUILDING RESOURCES
Chapter 4. Transformative Leaders
Chapter 5. Transformative Individuals
Chapter 6. Organizational Culture, Identity, and Character
Chapter 7. Positive Stakeholder Relationships and Adaptable Infrastructure
PART III. UNDER PRESSURE: Crisis Containment, Recovery and Growth
Chapter 8. Crisis Containment: Managing Crises in Positive Ways
Chapter 9. Postcrisis Recovery: Addressing Damage, Deriving Positive Outcomes
Chapter 10. Postcrisis Growth: Fixing, Rebuilding, Renewing
Index
Faculty is yet to deliberate on adopting the text. The book is a good read and can position students and individuals on the path to manage crisis at all levels.
Leadership Studies Dept, Beulah Heights University
September 11, 2019
